Treasury Analyst

Company: Axelon Services Corporation
Location: Jacksonville
Posted on: June 28, 2025

Job Description:

Job Title: Treasury Management Ops Support Specialist Sr Work Location: Irvine, CA or Jacksonville, FL (Hybrid 4 days in office, 1 remote) Work Hours: 8:00 AM ET 5:00 PM ET (Subject to change to 8:00 AM PT 5:00 PM PT during contract term) Job Overview: The Treasury Management Operations Support Specialist Sr. provides high-level support to clients and assists junior associates with resolving complex issues related to Treasury Management products and services. This role involves responding to client inquiries via phone and email, troubleshooting service issues, and ensuring compliance with banking policies and procedures. Key Responsibilities: Provide advanced support for Treasury Management services, applications, and products, ensuring timely and accurate resolution of client inquiries. Monitor team tracking and processing logs for accuracy and procedural compliance. Train new or less experienced Treasury Management Support associates on systems, applications, products, services, and procedures. Resolve complex client and banking issues that do not have predefined solutions. Explain product pricing, earnings credits, compensating balances, and account analysis to clients. Maintain knowledge of business account types to properly refer and assess Treasury Management products and pricing structures. Document client requests and service modifications thoroughly and accurately, ensuring SLAs are met. Address general banking requests as per documented procedures. Ensure proper documentation and resolution of client complaints within required SLAs. Adhere to all Treasury Management Operations Support policies and comply with applicable banking laws and regulations. Top Priorities for the First Few Months: Learn internal systems such as IBS, BST, DLM, CST, etc. Understand Treasury Management products and services. Familiarize with workflows and support processes. Biggest Challenge in the Role: Learning new systems, products, workflows, and compliance requirements without a formal training program. Self-study and diligence are required. Required Qualifications: Experience: 3 years required; 5 years preferred. Advanced Knowledge of Treasury Management Services , including: ACH Origination Online Wire Transfers Positive Pay Sweeps ZBAs Business Online Banking portals Knowledge of Deposit Operations processes and procedures related to Treasury Management. Client-Facing Experience: Ability to resolve complex client requests and escalations. Preferred Qualifications: Experience with FIS Treasury Management systems (D1 Business, IBS, DirectLink Merchant, etc.). Knowledge of SFTP file transfers and Treasury Management payment file processing. Experience implementing Treasury Management products and services .

Keywords: Axelon Services Corporation, Port Orange , Treasury Analyst, Accounting, Auditing , Jacksonville, Florida