Ancillary Portal Claims Adjuster

Company: Smart AutoCare
Location: Jacksonville
Posted on: April 1, 2026

Job Description:

Job Title: Ancillary Portal Claims Adjuster Department: Claims Administration Pay Grade: Choose Pay Grade Overtime Eligibility: Choose Status Date: November, 2025 Job Summary: The Ancillary Portal Claims Adjuster plays a critical role in Claims. This is a full-time in-office position based in Richardson, TX. The key function and purpose of this role is assisting contract holders with any needs and adjudicating Ancillary claims. Minimum Qualifications: Education High School Diploma or Equivalency required Experience 1-2 years of Claims processing experience, minimum 1 years of hands-on automotive repair and diagnosis experience. Licensure, Certification, and/or Registration Current or previous ASE Certification preferred Supervision Exercised ? Direct ? Indirect ? N/A Typical Positions Supervised N/A Primary Job Functions · Address customer inquiries and concerns promptly, ensuring a positive and supportive experience. · Provide exceptional customer service by communicating clearly and professionally with customers, agents, and dealers throughout the claims process. · Review and verify claim information to ensure the customer’s complaint, diagnosis, and failed parts are accurately documented and justify the approved repair. · Confirm that all repair costs align with industry standards and company processes. · Evaluate repair details to determine whether services are covered under the terms of the customer’s service contract. · Support team objectives by contributing to overall department goals and assisting colleagues as needed. · Process claims in full compliance with Smart AutoCare’s established policies, procedures, and service standards. Periodic Job Functions · Participate in any projects, reports, documentation, tasks or objectives assigned Skills & Competencies Required · Parts and Labor Guide familiarity · Intermediate knowledge of Windows-based computer programs · Exceptional customer service and communication skills · Ability to read, analyze and interpret general business correspondence or technical procedures · Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists · Spanish fluency/bilingual preferred Skill Requirements: (X = Required for job) ? Lift materials, supplies, etc. (up to 5 lbs.) ? Typing/keyboard ? Stand or walk ? Organize and prioritize information/tasks ? Utilize word processing software ? Utilize database software ? Utilize spreadsheet software ? Utilize other software – (describe) ? Operate office equipment fax, phone, etc. ? Operate a calculator ? Ability to communicate verbally ? Ability to prepare written communications ? Public speaking/group presentations ? Retrieve and compile information ? Verify data and information ? Maintain records/logs ? Reasoning and logic ? Analyze and interpret information ? Investigate, evaluate and recommend action ? Basic mathematical concepts (add, subtract, multiply, divide) ? Advanced mathematical concepts (fractions, decimals, rations, percentages, graphs) ? Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) ? Leadership and supervisory ? Operate a motor vehicle ? Other (describe) Physical Requirements: (X = Required for job) ? Sitting ? Carrying ? Standing ? Kneeling ? Walking ? Pushing/Pulling ? Lifting ? Bending/Stooping ? Climbing ? Reaching ? Crawling/Crouching ? Grasping ? Turning ? Repetitive Motions ? Color Recognition ? Depth Perception ? Reading ? Hearing ? Other (describe) ? Other (describe) Hazards: (X = Required for job) ? Proximity to moving mechanical parts ? Electrical current ? Toxic or caustic chemicals ? Housekeeping and/

Keywords: Smart AutoCare, Port Orange , Ancillary Portal Claims Adjuster, Administration, Clerical , Jacksonville, Florida