Carrier Operations Lead
Company: Brightway Insurance
Location: Jacksonville
Posted on: April 1, 2026
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Job Description:
About Brightway Established in 2008, Brightway is proud to be
one of the fastest-growing insurance agency systems in the United
States. With over 350 franchises spanning 35 states and an
impressive $1.3 billion in annual premiums, we rank among the
nation?s largest privately owned property and casualty insurance
distribution companies. We support our agency owners with
comprehensive back-office services, marketing resources, and
continuous learning and development. We are embarking on the next
stage of our customer-centric growth, driven by innovation from our
talented associates and the application of cutting-edge
technologies. This growth has opened doors for creative thinkers
who thrive in a diverse and collaborative culture. As a Brightway
team member, you'll engage in exciting projects that are reshaping
the industry, working alongside a dedicated team committed to
delivering exceptional customer service and safeguarding our
clients' most valuable assets. Scope Under general supervision, the
Carrier Operations Lead oversees carrier appointment and
administrative operations, serving as the primary point of
escalation for operational issues, process improvements, and team
development. This role owns the organization?s carrier appointments
and credentialing processes as well as execution of these processes
ensures that the Engagement Center and agent access to carriers are
efficiently managed, and that the team delivers a high level of
service and compliance. Job Responsibilities ? Lead and manage the
Carrier Operations team, providing guidance, coaching, and
performance feedback. ? Develop, implement, and maintain
standardized processes for carrier appointments, agent onboarding,
carrier credentialing, and related administrative workflows. ?
Serve as the primary liaison between the company, agents, and
carriers to resolve escalated issues. ? Monitor team workload,
assign tasks, and ensure timely completion of all credentialing and
appointment-related requests. ? Identify opportunities to
streamline processes, improve data accuracy, and increase
operational efficiency. ? Maintain and oversee accurate carrier and
agent records within Salesforce, Fusion and other systems. ?
Conduct training sessions for new team members and new agents on
carrier appointment processes. ? Ensure compliance with all
carrier, regulatory, and company policies. ? Act as a subject
matter expert for complex carrier-related inquiries and
escalations. ? Collaborate cross-functionally with other
departments to support business objectives. ? Prepare reports,
analyze metrics, and provide recommendations to leadership for
process improvements. ? Perform other related duties as assigned.
Skills, Licenses, Certifications ? Strong leadership and team
management skills; able to motivate and develop staff. ? Excellent
organizational and project management abilities. ? Exceptional
attention to detail and accuracy in all work. ? Strong
problem-solving skills; able to handle complex escalations. ?
Extensive knowledge of property & casualty insurance carrier
operations. ? Excellent verbal and written communication skills;
able to interact professionally with agents, carriers, and internal
stakeholders. ? Proficiency with Salesforce and Microsoft Office
Suite (Word, Excel, Outlook, PowerPoint). ? Demonstrates Brightway
values: Smart, Accountable, Trustworthy. Education and Experience
The ideal candidate will have 4?6 years of experience in insurance
operations, carrier management, or related administrative roles,
including at least 1?2 years in a leadership capacity. Experience
in the property & casualty insurance industry is required and
specific experience with carrier appointments and operations is
strongly preferred. Bachelor?s degree is preferred but not required
if candidate has requisite experience. Equal Employment
Opportunity: Brightway Insurance is committed to creating a diverse
and inclusive workplace that values and respects the contributions
of all individuals. We are an equal opportunity employer and do not
discriminate based on race, color, national origin, sex, age,
disability, religion, sexual orientation, gender identity, or any
other characteristic protected by applicable law. We believe that a
diverse workforce is essential to our success and fosters
innovation, creativity, and collaboration. Our goal is to provide a
work environment that is free from discrimination and harassment,
where everyone has an equal opportunity to succeed and grow.
Keywords: Brightway Insurance, Port Orange , Carrier Operations Lead, Customer Service & Call Center , Jacksonville, Florida
