Area Director, Sales Support
Company: US Foods
Location: Port Orange
Posted on: February 17, 2021
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Job Description:
Join Our Community of Food People! Fulfills a strategic role
within the Sales organization to identify and prioritize the
largest sales opportunities and allocate sales tools and resources
(people and programs) against the highest penetration, retention
and growth opportunities across multiple sites within the
Area.ESSENTIAL DUTIES AND RESPONSIBILITIES:Works with Local and
Regional VP, Sales (VPS) to manage the process of identifying
account level penetration opportunities and prioritize lead
generation opportunities. The key objective is to grow sales and
profitability through continual focus on increased penetration,
reduced account churn, Exclusive Brand (EB) conversion, migration
to dot.com and identifying opportunities to reduce cost to
serve.Working with the VPS, District Sales Manager (DSM) and Vice
President of Merchandising and Marketing, allocates sales support
and Specialist resources against highest growth opportunities,
retention and penetration then tracks results in Sales Force Dot
Com (SFDC) Customer Relations Management. Works closely with the VP
of Merchandising and Marketing and Regional Category Manager (RCM)
to understand and support Category Management initiatives. Deploys
the Specialists to the highest level potential growth and retention
opportunities within the Area and tracks the effectiveness after
the visit.Collaborates with sales leadership on the DSMs Work With
process by identifying specific sales opportunities and actions for
the TM's. Monitors and reviews activity and coaching notes to
assure the development of the Area sales team into a world class
Sales team. Assures consistent, positive customer experience
through implementation of the Service Model.Defines, tracks and
supports the migration process to US Foods Online. Utilizes the
Predictive Analytics Retention process to support the Area to
identify customers at risk. Creates, tracks and implements a
retention strategy enlisting TM, DSM and sales leadership
engagement.Collaborates on current strategic initiatives with Area
leadership and helps to define the Area strategy on these
initiatives through the Resource Prioritization Meeting (RPM).
Additionally, the DSS provides results of all ongoing
initiatives.Leads and manages the Area sales support team,
including participation in recruiting to ensure that the team is
staffed with the talent and expertise to support TMs. Works with
the VP of Merchandising and Marketing to identify coaching needs to
improve the skill sets of the sales support team members. Works in
the field with the sales support team to develop sales skills and
customer presentation skills.Supports the VP, Sales, in the process
of creating and amending AOP. Assists in goal setting for key roles
as it relates to AOP planning process, including promotion tracking
and communication, and negotiating programs with customers in
conjunction with the DSMs.Conducts annual performance reviews with
team members, soliciting input from the VP, Sales and the RSMs to
accurately assess performance. Provide feedback to the VP of
Merchandising and Marketing and collaborates with them regarding
performance of Specialists. Holds regular Specialist Business
Reviews (SBR) to develop the specialist team.Oversees tracking of
key metrics associated with sales processes and growth initiatives
and maintain focus on all Key Performance Indicators (KPI's)
including net account growth, USFoods Online utilization
penetration and churn.Other duties assigned by manager.***EOE
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National
Origin/Protected Veteran/Disability Status***SUPERVISIONDirect the
day to day activities of the Category and Product Specialists who
have a direct reporting relationship to the VP of Merchandising and
Marketing (Chef, Segment, COP, Non- Foods, Produce, Seafood as well
as the Specialists that report to the DSS (Restaurant Operations
Consultant, Online Specialist, Customer Solutions Coordinator, Menu
Analyst)WIRELESS REIMBURSMENTEligible for reimbursement (highlight
one): High Low N/AQUALIFICATIONSEducation/Training:
Keywords: US Foods, Port Orange , Area Director, Sales Support, Executive , Port Orange, Florida
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