Shift Leader
Company: Dunkin'
Location: Port Orange
Posted on: July 29, 2022
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Job Description:
DescriptionSummary:Shift Leaders are generally responsible for
coaching Crew Members throughout their shift to execute operational
Brand standards and deliver a great and friendly guest experience.
They set goals, provide job assignments, and motivate others,
celebrating successes and providing timely
feedback.Responsibilities: Team EnvironmentSupport a respectful
team environmentCommunicate shift priorities, goals and results
with team membersSupport the training of crew members as
requestedProvide coaching and feedback to crew membersOperational
ExcellenceCreate and maintain a guest first culture in the
restaurantResolve guest issuesEnsure Brand standards, recipes, and
systems are executedMaintain a safe, secure, and healthy work
environment by following and enforcing safety, food safety and
sanitation guidelines; comply with local and state
lawsProfitabilityDrive sales goals and resultsExecute restaurant
standards and marketing initiativesManage cash over/short during
shiftEnsure all products are prepared according to Brand
standardsJob CompetenciesGuest FocusUnderstands and exceeds guest
expectations, needs and requirementsDevelops and maintains guest
relationshipsDisplays a sense of urgency with guestsSeeks ways to
improve guest satisfaction; asks questions, commits to
follow-throughResolves guest concerns by following Brand
recommended guest recovery processPassion for ResultsSets and
maintains high standards for self and others, acts as a role
modelConsistently meets or exceeds goalsContributes to the overall
team performance; understands how his/her role relates to
othersProblem Solving and Decision MakingIdentifies and resolves
issues and problemsUses information at hand to make decisions and
solve problems; includes others when necessaryInterpersonal
Relationships & InfluenceDevelops and maintains relationships with
teamOperates with integrity; demonstrates honesty, treats others
with respect, keeps commitmentsRequirementsFluent in
EnglishRestaurant, retail, or supervisory experienceMath and
writing skillsBasic computer skillsAt least 18 years of age (where
applicable)High School diploma or equivalent, preferredCompany
InformationIn 1950, Bill Rosenberg opened the first Dunkin' Donuts
shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of
many franchises in 1955. It is now the world's leading baked goods
and coffee chain, serving more than 3 million customers per day.
Dunkin' Donuts sells 52 varieties of donuts and more than a dozen
coffee beverages as well as an array of bagels, breakfast
sandwiches and other baked goods.We are a locally owned and
operated Dunkin' Donuts franchise, with a fast-paced, high energy
environment where you get to interact with loyal customers every
day. Join our team today!You are applying for work with a
franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of
its affiliates. Any information you submit will be provided solely
to the franchisee. If hired, the franchisee will be your only
employer. Franchisees are independent business owners who set their
own wage and benefit programs that can vary among franchisees.
Keywords: Dunkin', Port Orange , Shift Leader, Hospitality & Tourism , Port Orange, Florida
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