CTI Process Management - Governance Lead

Company: Bank of America
Location: Jacksonville
Posted on: April 2, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This role is responsible for driving disciplined execution of internal controls, risk governance, and operational excellence within Core Technology Infrastructure’s (CTI) process governance ecosystem. The position leads the governance function within CTI Process Management, with a strong technical emphasis on managing changes to the Single Process Inventory (SPI) and ensuring alignment with Enterprise Process Management (EPM), Global Compliance and Operational Risk Management (GCOR), and technology?specific control requirements. The ideal candidate will apply a blend of technology domain knowledge, process engineering expertise, and risk management capabilities to strengthen CTI’s control environment and support regulatory readiness across complex infrastructure platforms. Key Responsibilities: Lead end?to?end governance routines for SPI changes, including impact assessments across infrastructure domains, validation of technical control mapping, and ensuring compliance with EPM, GCOR, and regulatory standards Drive internal control discipline across CTI Process Management, embedding risk?based thinking into technology operations, cloud/infrastructure services, engineering workflows, and operational processes Partner with infrastructure engineering and operations teams (e.g., compute, storage, network, cloud, platform services) to ensure governance requirements are integrated into technical processes and supported by measurable control evidence Conduct and coordinate quality assurance and control effectiveness reviews, identifying control gaps, systemic risks, or process deficiencies across infrastructure environments Maintain governance documentation, technical process artifacts, and audit?ready evidence to support regulatory exams, issue remediation, and enterprise-level risk reporting Serve as a subject matter expert on process governance, operational risk, and infrastructure operations, advising technical teams on control requirements, process design, and risk mitigation strategies Develop and enhance governance dashboards and reporting using data from technology systems of record to monitor control adherence, change execution, and operational stability Required Qualifications: 3 years of experience in Technology Risk, IT Audit, Compliance, or Infrastructure Operations within a large financial institution or complex enterprise environment, with progressively deeper exposure to operational risk frameworks and their application across core infrastructure or IT services Strong understanding of core infrastructure domains (e.g., compute, storage, network, cloud, middleware, database platforms) and how processes, controls, and governance frameworks apply within those environments Working knowledge of the Single Process Inventory (SPI), process taxonomy, and lifecycle management—ideally with experience partnering directly with technology teams on process design or governance routines Ability to interpret technical workflows, operational runbooks, and engineering documentation and translate them into governance requirements aligned with EPM, GCOR, and regulatory standards Experience supporting or assessing technology controls, such as change management, configuration standards, monitoring/alerting, resiliency, patching, and operational risk mitigation practices Strong analytical and critical?thinking skills with the ability to evaluate process data, control evidence, and operational metrics to identify risks or improvement opportunities Excellent communication skills, with the ability to clearly articulate complex or technical concepts to governance stakeholders as well as engineers and operations teams Demonstrated ability to explicitly assess and communicate risk tradeoffs when advising on process changes, control impacts, or operational decision?making High attention to detail, with the ability to ensure process accuracy, maintain audit?ready documentation, and support regulatory expectations Desired Qualifications: High degree of professionalism, integrity, and dependability, with the ability to thrive in a dynamic, high-velocity technology organization Self-starter with the ability to manage multiple priorities, meet deadlines, and drive initiatives to completion with limited oversight Experience communicating governance changes through clear technical documentation, process diagrams, and stakeholder-friendly presentations Ability to foster collaboration across engineering, operations, change delivery, and governance teams, ensuring alignment and seamless execution Strategic thinker with a bias for action and a passion for enhancing operational resiliency, control effectiveness, and infrastructure stability Skills: Controls Management Issue Management Monitoring, Surveillance, and Testing Quality Assurance Risk Management Analytical Thinking Attention to Detail Critical Thinking Problem Solving Written Communications Decision Making Innovative Thinking Prioritization Recording/Organizing Information Research Shift: 1st shift (United States of America) Hours Per Week: 40

Keywords: Bank of America, Port Orange , CTI Process Management - Governance Lead, IT / Software / Systems , Jacksonville, Florida