Patient Service Representative
Company: Palmer College of Chiropractic
Location: Port Orange
Posted on: May 20, 2023
Job Description:
Job Details
Level
Entry
Job Location
20 - Florida Campus - Port Orange, FL
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Daytime
Job Category
Admin - Clerical
Description
Good first impressions are vital when it comes to working as a
Patient Service Representative at Palmer. As you are the first
point of contact for our patients. Patient Service Representatives
will be responsible for a variety of activities related to patient
intake and care.
ORGANIZATIONAL RELATIONSHIPS
Responsible to the assigned administrator and has a support
responsibility to all other departments and College personnel as
necessary.
SPECIFIC DUTIES AND RESPONSIBILILTIES
Customer Service and Clinical Excellence
- Address all customers in a clear, calm, and professional
manner. Answers calls and electronic communications promptly,
accurately, and professionally.
- Make, cancel and reschedule patient appointments maintaining
appointment schedule according to office procedure.
- Gather, verify and enter demographic and insurance information
on new and established patients at each patient visit. Ensures
accuracy of this information as it is necessary for completion of
electronic health record and insurance claim processing.
- Collect and post payments, generate receipts and reconcile
daily receivable activity to prepare the deposit daily.
- Open and/or close the clinic following specified guidelines of
individual clinic.
- Provide assistance to students, faculty, alumni, and
visitors.
- Demonstrate initiative to improve quality and customer service
by striving to exceed customer expectations.
- Balance team and individual responsibilities; be open and
objective to other's views; give and welcome feedback; contribute
to positive team goals; and put the success of the team above own
interests.
- Perform other duties or projects as requested by Clinic
Supervisor to facilitate the smooth and effective operations of the
office.
Administrative/Clerical Support
- Work independently. Responsible for timely completion of
assigned functions.
- Be aware of what is happening in clinic/department and the
organization by attending clinic/department meetings, reading
emails and regularly checking information on the organization's
intranet site.
- Maintain regular and consistent attendance at work.
- Behave in a manner consistent with all Compliance and HIPAA
policies and procedures.
- Perform all responsibilities in a manner that fully complies
with Palmer's Equal Employment Opportunity/Affirmative Action
policy.
- Serves and protects the Palmer College of Chiropractic
community by adhering to professional standards, College/Clinic
policies and procedures, federal, state, and local
requirements/compliance.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to multi-task and demonstrate strong customer service
skills.
- Ability to effectively enter information into a variety of
computer programs.
- Ability to understand and apply guidelines, policies and
procedures.
- Ability to analyze situations and utilize critical thinking
skills to make decisions. Ability to communicate effectively with
multi-functional health care team.
- Ability to communicate effectively with people of diverse
professional, education and lifestyle backgrounds.
- Ability to work various hours as job requires.
- Knowledge of medical terminology, anatomy and physiology.
- Ability to utilize personal computer and various software
packages.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent.
- Medical office/health care training preferred.
- Customer interaction experience in a service industry
preferred.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
- Performs sedentary to light work in a ventilated, lighted, and
temperature controlled office setting.
- Frequent need to stand, stoop, walk, sit, lift light objects
(up to 10 pounds) and perform other similar actions during the
workday.
Keywords: Palmer College of Chiropractic, Port Orange , Patient Service Representative, Sales , Port Orange, Florida
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