Concierge
Company: Marriott International Inc
Location: Port Orange
Posted on: November 19, 2023
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Job Description:
Job Number 23193594
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Orlando Grande Lakes, 4012 Central
Florida Parkway, Orlando, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY Respond to guest requests for special arrangements
or services (e.g., transportation, reservations, dry cleaning) by
making arrangements or identifying appropriate providers. Respond
to special requests from guests with unique needs and follow up to
ensure satisfaction. Gather, summarize, and provide information to
guests about the property and the surrounding area amenities,
including special events and activities. Answer, record, and
process all guest calls, messages, requests, questions, or
concerns. Contact appropriate individual or department (e.g.,
Bellperson, Housekeeping) as necessary to resolve guest call,
request, or problem. Review shift logs/daily memo books and
document pertinent information in logbooks. Monitor club lounge for
seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager;
and complete safety training and certifications. Follow all company
policies and procedures, ensure uniform and personal appearance are
clean and professional, maintain confidentiality of proprietary
information, and protect company assets. Welcome and acknowledge
all guests according to company standards, anticipate and address
guests' service needs, assist individuals with disabilities, and
thank guests with genuine appreciation. Speak with others using
clear and professional language, prepare and review written
documents accurately and completely, and answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law. At more than 100 award-winning
properties worldwide, The Ritz-Carlton Ladies and Gentlemen create
experiences so exceptional that long after a guest stays with us,
the experience stays with them. Attracting the world's top
hospitality professionals who curate lifelong memories, we believe
that everyone succeeds when they are empowered to be creative,
thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the
care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The
Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are
what guides us each day to be better than the next. It is this
foundation and our belief that our culture drives success by which
The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and
exemplify the Gold Standards, such as our Employee Promise, Credo
and our Service Values. And our promise to you is that we offer the
chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you.
Keywords: Marriott International Inc, Port Orange , Concierge, Hospitality & Tourism , Port Orange, Florida
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